When attempting to apply actuals or summarize,
Event Code: VQCCR-2757-D
Message: TCVirtualQuery.getCount: Cannot retrieve count while updating list.
The issue can be reproduced at will with the following steps:
Log in to Pro Client
Apply actuals or summarize a project
Get one of the two codes above
This is caused by a defect. The issue occurs when applying actuals, summarizing, other actions including F5 Refresh. The defect occurs when an action is being done, and the service status window is also open.
Bug 26261326 - EVENT CODE VQCCR-2757-D WHEN APPLYING ACTUALS OR SUMMARIZING
SolutionBug 26261326 - EVENT CODE VQCCR-2757-D WHEN APPLYING ACTUALS OR SUMMARIZING
This issue has been resolved and the fix has been included in Patch Set 126.96.36.199. All subsequent Patch Sets for this release version will also include the fix.
NOTE: To review the latest Patch Set for your release, please refer to the following document:
What Are The Latest Patch Sets For Primavera P6 Release 16.2 (Both PPM and EPPM Releases)? (Doc ID 2190969.1)
To implement a Patch Set, please execute the following steps:
1. Download and review the README documentation and prerequisites for the Patch Set.
2. Ensure that you have taken a backup of your system before applying the recommended Patch Set.
3. Apply the Patch Set in a test environment.
4. Retest the issue.
5. Implement the solution as appropriate on other environments.